FAQs

Do I have to bring my own bedding/sleeping bags/pillows?

No, bedding is provided for all beds in our home, to include sheets, blankets, comforters, and pillows. Exception: If you plan on using the Pack-and-Play crib, you will want to bring bedding suitable for your baby's age and size.

What cooking/eating utensils will I need?

Our home is stocked with all ordinary cooking equipment, including pans, cutlery, dishware, and grilling tools. Unless you have a specific and unusual requirement, you should not need to bring anything to cook with.

Do you provide gas for the grill?

We provide guests use of our outdoor gas BBQ grill during their stay at no additional cost. Unfortunately, we are unable to guarantee the availability of a full tank of propane. If the tank is full on your arrival, feel free to use it. If the tank is not full or runs out, the guest is responsible for refilling it for use. There are multiple propane tank exchange locations within a 5-10 minute drive from our home. We will provide our guests a full refund for the cost of a propane tank exchange with valid receipt.

Do you provide wood for the fireplace or campfire pit?

At times, firewood will be available to burn in the firepit. If you are in need of firewood, local grocers and hardware stores are stocked for the Fall/Winter/Spring seasons. Feel free to use dry leaves, pinecones, and tree bark located in the yard as Tinder. Dry branches, sticks and twigs can also be used for kindling. Do not use pine needles located in the yard.

Do I have to clean up after myself?

We do not expect you to do your own laundry; you didn't go on vacation to clean a house, after all! However, we may assess an extra cleaning charge if the home is left in an unusually filthy state, e.g. mud tracked all over the carpets, dirty caked-on dishes, etc. If you utilize the outdoor gas grill, we do respectfully request that you scrape the cooking grates clean of any grease and food.

Do I have access to Pinehurst Country Club Membership Privileges?

Unfortunately we are unable to extend club privileges to any of our guests as it is in direct violation of Pinehurst Country Club Membership Rules & Regulations.

Can I check in early/check out later?

Possibly, depending on when the next guest will be arriving, but you need to specifically ask and receive an answer beforehand. You must ask within 1 week of your arrival, and at least 24 hours ahead of the extra time you want. If there is a guest arriving/departing on the same day, no early/late check is possible. If there is no other arrival or departure, we usually permit up to 2 extra hours. Beyond that requires payment of an additional fee. Taking early/late checkout without arranging it with us beforehand and obtaining written permission, will incur a sizable additional fee.

Do you allow smoking?

Smoking is strictly forbidden inside our home. If you chose to smoke, please do so outside and away from the doors and windows, as to prevent the odor of smoke from entering our home. Please use good sense and courtesy regarding your ashes, butts, or other potentially hazardous materials. Our yard is primarily pine needles, which are highly flammable! Guests who violate our smoking policy will be charged a fee of $500 and will be responsible for the costs associated with any damages and/or removing the odor of smoke from the home. Please respect our home and its contents as we work hard to provide a nice environment for our guests to enjoy.

Can I bring my pet?

No, we do not allow pets of any kind inside of our home. We love our furry friends; however, we strive to always provide a clean and sanitary environment for our guests who may have pet allergies. We have identified a highly recommended local pet resort to accommodate your pets while you are not too far away; The Pet Lodge of Pinehurst (910) 944-7387. Please call ahead for a reservation.

What is your cancellation policy?

When you rent our home, the entire property is reserved for your exclusive use, and so it is unavailable for anyone else to rent. A cancellation usually means that nobody will be able to stay at the property for that time, because most people plan their vacations in advance. Therefore, we do not encourage cancellations.

Our cancellation policy is as follows:

100% of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation.
For cancellations made within 30-60 days of the arrival date, 50% of the total booking charges will be refunded. For cancellations less than 30 days of the arrival date, no refund will be provided.

We highly recommend buying travel insurance - either standard or CFAR (cancel for any reason) - when booking a vacation rental cabin.  Needing to cancel or move dates is extremely common and it greatly helps to have travel insurance if the unforeseen happens.  We offer travel insurance directly through our software and can provide you links to buy it with your booking. It typically costs about 7% for standard and about 9% for CFAR. 

How do I get access into the home?

One week prior to your scheduled arrival, we will send you a message/email with directions to our home, as well as a unique access code to the digital keypad used to unlock the door. This way, you can arrive however late suits your schedule and you don't have to worry about meeting anyone in person. If you have multiple cars coming, you can give everybody the code, and whoever gets there first can unlock the door and get in. If for some reason you don't receive this message/email, check your Spam folder or write us to have it re-sent to you.

Why do you charge extra for additional guests? We're renting the whole property anyway, aren't we?

Although we currently accommodate up to 10 guests, our listed rental rate is for a total of 8 guests. Any additional guest is charged $25 per guest per night to help cover the increase utility usage and wear and tear to the home.

What if my guest numbers change after I make a booking?

No problem! You can simply change your guest numbers up or down by letting us know, and we'll adjust the charges accordingly.

Why do you charge a security deposit? 

We require a $500 security deposit for all bookings. The security deposit is intended to cover any damages beyond normal wear and tear that our home may sustain during a stay. Two days prior to your arrival, a $500 hold will be placed on the guest's original booking method of payment. Upon departure, the hold will be lifted in its entirety assuming there are no damages and no house rules that were broken. Note: The full deposit or partial deposit can be kept for things like:

-Extra cleaning

-Damages (including smoke odors) or missing items

-Leaving after the 10:00 am checkout time without arranging it with us beforehand.